🔄 Refund & Return Policy – FARMIO.in

Effective Date: 01-09-2025

Overview

At FARMIO.in, we are committed to delivering fresh, high-quality vegetables, fruits, groceries, edible oils, and essential products right to your doorstep. Customer satisfaction is our top priority. If you are not fully satisfied with your order, our Refund & Return Policy ensures a smooth and fair resolution.

1. Products Eligible for Return/Replacement

Fresh Vegetables, Fruits, and Perishables – If the items are damaged, spoiled, or not fresh at the time of delivery, you are eligible for a free replacement.
Packaged Groceries, Oils, and Essentials – Can be returned/replaced if found defective, expired, wrong item, or damaged upon delivery.
Non-Returnable Items – Products already consumed, partly used, or tampered with after delivery are not eligible for return.

2. Timeframe for Request

Customers must raise a return/replacement request within 24 hours of delivery by contacting our customer support team.
Beyond 24 hours, requests will be reviewed on a case-by-case basis.

3. How to Request a Return/Refund

Contact us at [farmio1984@gmail.com / Call/SMS/WhatsApp: 9477111011 ] within 24 hours of receiving your order.
Share your order ID, product details, and images (if applicable) of the issue.
Our team will verify and approve the request for replacement/refund.

4. Refund Process

Replacement First Policy – For fresh produce, we prioritize free replacement over refunds.
If replacement is not possible, a refund will be initiated via the original payment method (UPI/Bank Transfer/Card) within 5–7 working days.
For Cash on Delivery (COD) orders, refunds will be processed via bank transfer/UPI.

5. Delivery & Pickup of Returned Items

For defective/damaged products, our delivery representative will arrange a pickup or replacement delivery as per your convenience.
In case of packaged goods, the product must be returned in its original condition and packaging.

6. Our Commitment

Freshness Guaranteed – or Free Replacement
Hassle-Free Refunds when replacement isn’t possible
Fair, Transparent, and Customer-Friendly Policy

Need support?

For any refund or return queries, please reach out:

📧 Email: [farmio1984@gmail.com]
📞 Phone/WhatsApp: [9477111011]
🏢 Address: [Shree Durga Trading Company, Madhya Bazar, Purulia Town, Purulia, Pin 723101, West Bengal, INDIA]