🔒 Privacy Policy – FARMIO.in

Effective Date: 01-09-2025

Who we are

At FARMIO.in, your privacy and trust are our top priorities. We are committed to protecting the personal information you share with us while shopping for fresh vegetables, groceries, fruits, edible oils, and daily essentials. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

1. Information We Collect

When you interact with FARMIO.in, we may collect the following types of information:

Personal Information: Name, phone number, email address, billing and shipping address.
Payment Information: UPI, bank transfer, debit/credit card details (processed securely through trusted payment gateways – we do not store full card/bank details).
Order & Delivery Information: Products purchased, order history, delivery preferences, and feedback.
Technical Information: IP address, browser type, device type, cookies, and browsing behavior to improve our website experience.

2. How We Use Your Information

We use your information to:

Process and deliver your orders safely and on time.
Provide flexible payment options (Cash on Delivery, UPI, Bank Transfer, etc.).
Communicate order updates, offers, and promotions (via SMS, WhatsApp, email, if opted in).
Ensure quality assurance and replacements where necessary.
Enhance user experience, improve our services, and personalize product recommendations.
Comply with legal obligations and prevent fraud.

3. Cookies & Tracking

FARMIO.in uses cookies to improve website functionality, remember your preferences, and analyze site traffic. You can choose to disable cookies in your browser, but some features may not function properly.

4. Sharing of Information

We value your trust and do not sell, rent, or trade your personal information. However, we may share limited data with:

Delivery partners – to fulfill and deliver your orders.
Payment gateways – for secure transaction processing.
Service providers – who assist in operations like analytics, communication, and customer support.
All third parties are required to maintain confidentiality and comply with data protection laws.

5. Data Security

We adopt industry-standard security measures to protect your personal data. While we strive to keep your information secure, please note that no online system is completely risk-free.

6. Your Rights

As a FARMIO customer, you have the right to:

Access and review your personal data.
Request correction or deletion of your data.
Opt-out of promotional communications at any time.

For such requests, please contact us at [farmio1984@gmail.com / 9477111011].

7. Children’s Privacy

FARMIO.in does not knowingly collect personal information from children under 13. If we discover such information, we will delete it immediately.

8. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.” We encourage you to review it periodically.

9. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

📧 Email: [farmio1984@gmail.com]
📞 Phone: [9477111011]
🏢 Address: [Shree Durga Trading Company, Madhya Bazar, Purulia Town, Purulia, Pin 723101, West Bengal, INDIA]